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Terms & Conditions

Introduction

Please read these terms and conditions carefully before using this website. By using this website and or placing an order, you hereby agree to be bound by the terms and conditions within this notice. If you do not agree with any of these terms and conditions then DO NOT USE THIS WEBSITE. Your statutory rights are not affected by these terms and conditions.

We reserve the right to amend these terms and conditions at any time. Any such changes will take immediate effect when posted on the website. It is your responsibility to read the terms and conditions each time you order goods via the website and your continued use of the website shall signify your acceptance to be bound by the latest posted terms and conditions.

Payment

Prior to placing an order with us, we suggest you review your products you have selected and we have incorporated this into our checkout process. This will allow you to ensure that all the items you have selected are correct and you can amend any errors. Once an order has been placed you will receive an email acknowledging our receipt of your order, this will provide details of the items you have selected.

Once the status of your order changes to processing, this shall signify our acceptance of an order. You will then be sent a dispatch confirmation email.

We retain the right to refuse to accept any order for any reason, although this is usually due to one of a number of reasons:

  • We may be out of stock of certain products.
  • We may be unable to receive authorization of your payment.
  • In the event of a product description or pricing error
  • If you do not meet any of the criteria set out within the terms and conditions.

Shipping policies

Delivery costs

Free delivery to local postcode areas below when you spend £25 or more, orders below £25 are subject to a £2.50 delivery surcharge.

 

Delivery hours are:

Monday - Friday: 18:00 – 20:00

 

We operate a local delivery service to the following postcode ranges covering Bolton:

BL1
BL2
BL3
BL4

*Please note that failed deliveries will incur an additional £2.50 re-delivery fee so ensure your phone number is correct and your phone line is free and you are at home during your specified delivery time.

We offer next day nationwide delivery as standard.

If you place your order before 10:00 then we should be able to dispatch your goods the same day and you can receive your delivery by the next day.

 

Free delivery is available to orders over £60 (restrictions and additional charges may apply to certain areas of the UK such as Ireland, The Scottish Highlands etc. Please see further information below.)

 

Postal charges

Zone A

England and Wales and parts of Scotland excluding the Highlands and Islands. This zone also covers all postcodes not mentioned in zones B, C and D.

Prices

Shopping basket total (£)

Weight of order (g)

Shipping costs (£)

£0 - £59.99

0 – 22499g

£5.00

£0 - £59.99

22500 – 44999g

£8.50

£60 <

0 <

FREE

 

 

Zone B

Isles of Scilly, TR21, TR25, Isle of Wight, PO30 to PO41.

Prices

Shopping basket total (£)

Weight of order (g)

Shipping costs (£)

£0 - £59.99

0 – 22499g

£12.50

£0 - £59.99

22500g – 44999g

£17.50

£60 - £84.99

0 <

£5.00

£85 <

0 <

FREE

 

 

Zone C

AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 & 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50 and Northern Ireland.

Prices

Shopping basket total (£)

Weight of order (g)

Shipping costs (£)

£0 - £59.99

0 – 22499g

£17.50

£0 - £59.99

22500g – 44999g

£22.50

£60 - £99.99

0 <

£10.00

£100 <

0 <

FREE

 

 

Zone D

HS, IV41 to 49, IV51, 55 &56, KA27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Isle of Man (IM) and Channel Islands.

Prices

Shopping basket total (£)

Weight of order (g)

Shipping costs (£)

£0 - £59.99

0 – 22499g

£20.00

£0 - £59.99

22500g – 44999g

£25

£60 - £109.99

0 <

£12.50

£110 <

0 <

FREE

 

If you provide us with a contact mobile number then you will receive text message notifications to let you know when you parcel will arrive.

 

 

For any queries regarding delivery please call or email us on:

Phone: 01204 521944

Email: info@unionorientalfoods.com

Refund/return policy

The confirmation e-mail you receive from us confirming your order dispatch will set out the last time that, you may amend your order prior to delivery.

In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us by telephone or e-mail. You must then return the product to us for a full refund or exchange and the customer will be responsible for all delivery costs involved.

In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order after the cut off period but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

Should your order not arrive or takes longer than anticipated, you have the right to a full refund which will be issued as long as the order is returned (if it was received within 30 days) or after 30 days if your order has still not arrived.

You may lose your right to return goods in the event that the product has been used or for any products that have been specifically customized for you.

Cancellations and amendments

You may make any amendments to your order prior to delivery of the products by email or telephone.

If you are unhappy with any goods supplied then please make us aware and we will endeavour to resolve all issues on an ad hoc basis. Please note, we do not accept responsibility for any damage caused by third party couriers.

Product warranty

Where any warranty is given on products, it is the responsibility of the customer to make arrangements for the products to be returned to Union Oriental Foods to validate any discrepancies. Should you wish to return an item within its warranty then please contact us through the channels listed below and we will happily deal with your request.

Complaints, queries and personal information requests

For any queries, complaints or personal information requests please contact our customer services department via email at info@unionorientalfoods.com or by mail at:

Union Oriental Foods
Unit C10 - C12, Bolton market,
Ashburner street,
Bolton,
Lancashire
BL1 1TJ

Please see our privacy policy page for more information!

Legalities

The sale of alcohol, Tobacco and prohibited items

It is an offence to purchase or attempt to purchase alcohol if you are under the age of 18 (Section 149 Licensing Act 2003). In Scotland, it is an offence to purchase or attempt to purchase tobacco if you are under the age of 18. In Scotland it is also an offence to purchase tobacco on behalf of a minor. It is also illegal for retailers to sell alcohol or tobacco products to anyone under the age of 18. It is also an offence to sell knives (and other similar products) to anyone under the age of 18.

As proof of age, the purchase of age restricted items will only be accepted when paid for by credit card when products are dispatched nationally. If a debit card is used, we will contact you prior to dispatch of the order. We reserve the right to withdraw from any sale without notice prior to the products reaching the customer. Where local orders are placed, debit cards will be accepted and proof of age WILL be requested where the customer appears to be under the age of 21. Please do not be offended if asked and always ensure you have identification on your persons at the time of delivery.

Copyright and intellectual property

All content on the unionorientalfoods.com website is copyright. As a user of this website, you may not copy, reproduce or publish any material on this site without prior consent from Union Oriental Foods

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

The prices of goods shown on the website are inclusive of any VAT which may apply and are exclusive of delivery charges. We reserve the right to change prices or to withdraw products at any time prior to dispatch. We will endeavour to ensure that all products are available for purchase, but from time to time issues outside of our control may prevent the availability of all products displayed on the website.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

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